- Shipping & Delivery
- Shipping & Delivery
What is the delivery time to Europe?
What is the delivery time to Europe?
For products that are in stock and shipped from our German overseas warehouse, delivery typically takes 5-10 working days. Please contact our sales team to confirm availability for specific items.
What about shipping to countries outside Europe (e.g., USA, Australia...)?
What about shipping to countries outside Europe (e.g., USA, Australia...)?
Orders to regions outside Europe are typically produced and shipped directly from China. The total lead time (including production, sea/air freight, and customs clearance) is usually 45 days or more, depending on the production schedule and chosen shipping method.
How much is the shipping cost?
How much is the shipping cost?
Shipping costs vary depending on the product’s weight, dimensions, destination, and shipping method. We will provide you with an accurate freight quote upon receiving specific product information, quantities, and your delivery address.
- Production & Orders
- Production & Orders
How can I distinguish between in-stock and out-of-stock products?
How can I distinguish between in-stock and out-of-stock products?
Most in-stock items are clearly labeled “In Stock” on our website. Products that are not immediately available are typically marked with tags like “Wholesale” or “Trade.”
Can I request customizations for out-of-stock products?
Can I request customizations for out-of-stock products?
Yes. The majority of our products are Made-to-Order, which allows us to maintain quality standards and accommodate customization requests. We primarily serve B2B clients with bulk purchasing needs for these items.
What is the standard production cycle?
What is the standard production cycle?
The production cycle typically takes 15-30 working days, depending on the factory’s current schedule and the complexity of the product you have ordered.
Is there a Minimum Order Quantity (MOQ)?
Yes, all our products have a Minimum Order Quantity (MOQ) requirement. The specific quantity varies by product. Please confirm the MOQ when requesting a quote.
- Quotation & Payment
- Quotation & Payment
How can I get a product quotation?
How can I get a product quotation?
Please contact us via email or our online contact form. Provide the product name/model, your required quantity, and the target market/delivery address. We will then prepare a detailed quotation for you.
What payment methods are supported?
What payment methods are supported?
We support B2B-standard payment methods such as Bank Wire Transfer. Specific payment terms will be detailed in your proforma invoice (PI). Please feel free to discuss your preferred method with us in advance.
What should I do if I receive a damaged item?
What should I do if I receive a damaged item?
If you receive a damaged product, please contact our after-sales team within 7 working days of delivery. Provide your order number and clear photos or a video showing the damage and the original packaging. We will prioritize your case and work to resolve it promptly.